Updated Policy: COVID-19

July 2020

Dear Well Seasoned Customer & Student,

The well-being of our cooking class customers and our staff is of primary importance, and we at Well Seasoned have taken steps in response to the emergence of COVID-19.

Our approach to managing this situation is guided by evidence-based information from the BC Centre for Disease Control, the Health Agency of Canada, and the World Health Organization. Following the Province's recommendation to move into Phase 3: Our goal is to continue with our programs and classes, and to continue to monitor the health authorities for best practices.

Classes:

For the rest of 2020, we will ONLY be offering demonstration style classes.  The Chef will do the cooking, you do the learning and the eating. So basically, it’s like watching the Food Network only it tastes better.  For obvious reasons, hands on classes have to be temporarily suspended.

Our sanitization practices have been increased, including all tables & chairs, they will be cleaned and sanitized after each service.

Our class size will have to decrease.  Some chairs will be moved/removed to accommodate physical distancing guidelines. Tables are only to accommodate the amount of people that there are chairs for. Please do not move tables or chairs without asking for staff assistance. Maximum capacity per group is 6 people as per provincial guidelines. Our maximum capacity in the classroom is 14. Groups will be sat as they are booked. 

We ask that you utilize each table in accordance to who is in your current “bubble”. If you would like to sit by friends that are not in your current bubble or close contact acquaintances, we ask that you please sit at separate tables. We will ask you at the time of booking who you are attending with so we can create our seating plan in advance.  

Each student will be required provide contact information & an email to be kept on file for 30 days. This measure is to assist provincial health officials with contact tracing if necessary.

Bathrooms will be accessible on request only.  After each use, our team will sanitize it prior to the next guest accessing the facilities. 

Hand sanitizer must be used upon entering the store. Hand sanitizer must be used AGAIN by customers and staff upon entering the classroom.  No sanitizer = no entry. We discourage your use of gloves in the kitchen. Hands washed with warm water & soap is the most effective way to eliminate germs.  The sanitizer station and a hand-wash station will have ample soap & paper towel for guests to use at any time during their attendance.  

Staff in the classroom will be using gloves to handle the dishes BUT you will be asked to place your own cutlery in the bin that goes into the dishwasher to be sanitized.  We are trying to reduce staffs handling of cutlery and glassware.  Our chef will not be wearing a mask while teaching.  Chef will be maintain physical distance from our guests.  

By registering for a class in our space, you agree to follow the distancing and sanitary guidelines that have been put into place to protect you and our staff. If you have any questions about our health & safety commitment or cleaning procedures, please ask any of our team, we are committed to the mental & physical wellbeing of everyone in the building.

If you have recently traveled or been in contact with the coronavirus, and have any of the associated symptoms, we ask that you refrain from attending your forthcoming class at Well Seasoned. While we cannot provide credit to folks outside of the 48-hour cancellation period, we encourage you to send someone else in your place. If you are still outside of the cancellation period and you are exhibiting symptoms, please ask for a credit which we will hold for you until you are well enough to return to our kitchen.

Our Store & Catering

We continue to follow strict health and safety procedures in our kitchen and in store to ensure your safety. We ask that you, as students and customers, help us mitigate the impact of potential infection to other staff, chefs, students and customers by:

  • Asking students and staff who are having any symptoms to stay home and to report symptoms, the most unique to COVID-19 being difficulty breathing, to their health care provider.
  • Asking that students and staff follow best-practices for hand-washing at our well-stocked washing stations and washrooms.
  • Following best practices as recommended for the common cold or flu:
    • Wash your hands often with soap and water for 20 seconds.
    • Avoid touching your face (especially your eyes, nose and mouth)
    • Cough or sneeze into your elbow or sleeve
    • Dispose of tissues appropriately
    • Avoid contact with sick people

Hand sanitizer must be used upon entering the store. Hand sanitizer must be used AGAIN by customers and staff upon entering the classroom.  No sanitizer = no entry.

We are doing our best; thanks for your encouragement

Please, be patient and be kind to others including our staff in regards to all new policies and procedures. This is a fluid situation and we are all doing the very best we can. We wish you, and your family, wellness and peace while we all weather out this uncertainty together.

With much care,

Your Well Seasoned Team.

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